Q. What is a 10-10-XXX number?
A. 10-10-XXX is a long distance code that gives you the freedom to make a long distance call at great rates, without having to switch your long distance carrier!  By dialing 10-10-XXX before 1 and the number, your phone company sends to the Acceris network and you get the Acceris low rates.  Acceris sends the call billing information to your phone company and the call will show up on your regular local phone bill.

Q. How do I use a 10-10-XXX Code?
A. Just dial 10-10-XXX then 1 + area code + phone number for calls within the US and to Canada (and all other countries that use an area code). For international calls, dial 10-10-XXX then 011 + country code + phone number.

Q. To use your service do I need to switch long distance companies?
A. No, you can use 10-10-XXX without switching your long distance company. Simply dial 10-10-XXX, then 1 + number for calls within the US and to Canada. For international calls, dial 10-10-XXX then country code + phone number. 

Q. Do I need to keep a long distance carrier to use 10-10-XXX?
A. Generally, you do not need a long distance carrier to use 10-10-XXX. You should contact your local phone company, however, to determine whether or not you will be assessed a fee if you opt not to subscribe to a long distance carrier.

Q. Are calling cards available?
A. No, 10-10-XXX is a long distance access code for calls made from home. Calling cards are not available.

Q. Who is 10-10-XXX? (provider of this service)
A. (Snapshot of Acceris Communications) has been providing quality long distance phone service at great low rates to customers since 1992. As a full service provider, Acceris Communications gives customers everything they expect: crystal-clear sound quality, fast connections with a state-of-the-art network, operator services and easy to understand billing.

Q. What should I do if I have additional questions concerning 10-10-XXX?
A. Please call our customer service department at 1-800-569-8700.  

Q. How will I be billed for 10-10-XXX calls?
A. If Acceris Communications has a billing agreement with your local carrier, charges for 10-10-XXX calls will automatically appear on your local telephone bill in a section labeled "WorldxChange". Your local telephone bill will include the date, time, number, city/ country called, length and charge for each call, along with applicable taxes and Federal Universal Service Fees. Acceris Communications will bill you directly if we do not have a billing agreement with your local carrier.

Q. What is the Federal Universal Service Fee?
A. The 1996 Telecommunications Act requires all long distance companies to contribute a portion of their revenues to the Federal Universal Service Fund which provides discounted telecommunications services to schools, libraries and low income consumers. Acceris Communications Federal Universal Service Fee is a 10.5% charge on state-to-state and international monthly long distance charges, which is used to help contribute to this fund. This charge will appear separately on your bill.

Q.  Will I get charged for any un-answered calls?
A.  No.  10-10-XXX only charges for completed calls. 

Q. Is 10-10-XXX available in my area?
A. 10-10-XXX is available in most areas of the U.S, excluding Alaska. You can check availability in your area by dialing 10-10-XXX on your next long distance call.  If your call goes through, 10-10-XXX is available in your area. If your call does not go through, either 10-10-XXX is not available in your area or there is a block affecting your phone line. Contact Acceris Communications by calling 800-XXX-XXXX to determine if there is a block that prevents you from using 10-10-XXX.

Q. Is 10-10-XXX available in for calls initiated outside of the United States?
A. No. 10-10-XXX is available only for calls initiated within the continental U.S. and Hawaii.

Q. Can I use 10-10-XXX from any phone?
A. 10-10-XXX can be used from your home telephone, some small business telephones and fax machines. Unfortunately, it is not available from pay phones, cell phones, hotel rooms, dormitories, military bases or most businesses.